About Us

Retail Technology at its Best

At LumenSoft, we deliver innovative retail technology designed to simplify operations, improve efficiency, and support business growth. Our solutions are built to meet the evolving needs of modern retailers.

LumenSoft Technologies is an Information Technology consulting company, founded in 2000. It caters to the retail industry by offering trusted POS solutions to thousands of single and multi-store chains. LumenSoft also provides retail consultancy regarding industry best practices which maximize value for the investment made by the customers.

The core philosophy that determines the direction of our business is: Make Retail Simple. It’s a customer-centric philosophy that aims to build retail solutions that are easy to use, and efficient enough to give our customers a competitive edge and help them achieve rapid business growth

Thoughtful details that make a difference

What Sets Lumensoft Apart

We focus on creating meaningful experiences through the way we work, support, and engage—ensuring value at every step

Cooperative and Supportive Staff

Our team is approachable, collaborative, and committed to ensuring a smooth experience—creating a supportive environment for clients at every stage of their software implementation journey.

Personal Attention from Leadership

Our leadership team stays actively involved when needed, offering expert guidance and ensuring solutions are tailored to each business’s unique retail management needs.

Purpose-Built Office Environment

Our thoughtfully designed office is built to enhance the customer experience, with dedicated support areas and training rooms that create an effective and comfortable environment for client learning and engagement.

Comprehensive Customer Training

Our support team delivers high-quality training designed to ensure customers fully understand and maximize their retail management capabilities.

Our Story

Over the Years

2024---

LumenSoft shifts to its company-owned building.

LumenSoft Office

2021-2023

The Story Continues…

LumenSoft Office

Candela Food

LumenSoft’s Office in Johar Town
Internship Department established

Land purchased for the office building
Candela Restaurant christened as Candela Food

2017-2020

COVID-19

Nimbus RMS

Expansion of Sales Team

Candela Pharmacy customer base grows during COVID-19
LumenSoft perfect its work-from-home model during the Pandemic
Candela Cloud is re-christened as Nimbus RMS
Candela Pharmacy gets a separate website
LumenSoft hires salespersons in different cities. Initially, three cities, Faisalabad, Sialkot, and Gujranwala are selected.

2014-2016

Candela M.

Candela Cloud

Partnership with Iron Horse Malaysia

LumenSoft grows to 40 plus employees
June 2014 partnership with Iron Horse Malaysia
Organizes 2nd retail conference
Wins Pasha ICT awards for best in CSR and Brand building
Third-party integrations (E- Connect, one load, MCB POS, Million accounting software)
Launches Candela M
Launches Android app for restaurant version of Candela
Launches Candela cloud (personal) beta version

2012-2013

First Retail Conference.

Candela Versions. BI

Holds first-ever retail conference in Pakistan
Wins All World Network ‘Pakistan Fast Growth 100’ Award
Launches Candela BI
Launches Restaurant version of Candela

2011

Growth

Awards

LumenSoft grows to 29 employees.
Candela deployed at 73 chain stores &more than 700 locations Presence in 42 cities in Pakistan and two countries worldwide.
Wins APICTA Award for best E-logistics and supply chain software Wins PASHA ICT Award 2011 Wins MITCEF BAP 2011 (business acceleration plan) Epic ride!

Year 2009-2010

Customer Support Center

International Partners

LumenSoft has become the largest retail chain solution provider in Pakistan with 300 installations including 28 chain stores
Launches customer support, and call center to support the maintenance needs of the customers
Partner network expands to countries across the globe

2006-2007

Overseas Project. Partnership Program

The customer base for Candela increases
The company ventures into an overseas project for Intech
Starts partner network across Pakistan

2005

LumenSoft Technologies (Pvt.) Ltd.

LumenSoft registered as a Private Limited Company “LumenSoft Technologies (Pvt.) Ltd.
Registers in Microsoft partnership program; shifts the development platform to .NET
Develops ‘Lightwave’, an accounting software
Launches first billboard to introduce Candela
A steady rise in customers of ‘Lightwave’

2004

From Personal Version to Enterprise Version

RCMS is re-christened as Candela
Formal marketing efforts launched
The company doubles the efforts on process improvement, quality assurance, and improved design methodology

2003

First Office

First Chain Store Customer

LumenSoft acquires a big chain store customer for RCMS
Moves out of the incubator to a rented place in Cavalry grounds

2001-2002

Incubation at Lums

Establishment of a QA department

Registration with the Chamber of Commerce

Registration with the Pakistan Software Export Board

First Product: RCMS

LUMS offers an incubator for two years to LumenSoft
First three random projects including building a web portal and LUMS admission management project
The company registers with the Chamber of Commerce and Pakistan Software Export Board
Establishment of a Quality department with one QA engineer
A product for retail management is conceived and work starts on the project
The product is called Retail Chain Management System or RCMS

RCMS is Candela’s grandparent!

All this happens from an incubator of 18.5*13.5 feet!

2000

Founded

A bunch of LUMS graduates conceives the idea
LumenSoft is founded and registered as the Association of People

The name was coined to represent a company that would be a beacon of light in the world of software development. For the founders the name also showed their association with and gratitude for their alma mater (LUMS).